Terms & Conditions

Terms and Conditions

Paradise Islands Travel Lembongan hotels

RESERVATIONS POLICY

In order for us to confirm your booking, clients are required to pay in full a minimum 5 -7 days prior to the date of travel for any transport bookings, depending on availability. Bookings are only 100% confirmed after full payment is received and a ticket is issued.

For accommodation bookings we require a minimum of 1 nights deposit, 50% or full payment depending on the individual hotels own terms and conditions, at least 30 days prior to stay. This is only 100% confirmed after full payment is received and a voucher has been issued.

Paradise Islands Travel will hold a reservation for up to three days at a client’s request, to allow the client time to send a deposit payment. The full amount of the deposit (or the full amount of the booking if the booking is made within 30 days of date of arrival / departure) must be received before we can confirm your booking. If confirmation is not received within the three days, all booked rooms, transport arrangements or activities will be automatically released for resale.

Cancellation Policy for Deposit Payments

After making a deposit with us your booking is secured and you will receive a confirmation voucher as proof of payment. If you wish to cancel that booking please see the following cancellation charges:

Cancellation Policy:

Cancellation fees will be charged according to the individual hotel or villa’s own policy on terms and conditions, on cancellations received more than 30 days prior to the arrival date we will try to offer a full refund (less any transfer and administration fees). Please note certain accommodations are so popular they offer no cancellation fees whatsoever as they run on 100% occupancy. Please send inquiry further for details.

Where possible we will try to offer a refund if the accommodation can be resold but will be subject to less any transfer or cancellation and administration fees incurred.

For cancellations received within one month and two weeks prior to arrival date are subject to 50% of the full amount (less any transfer and administration fees) of the total of the rooms booked. (Unless the booking falls under the category of no refund policy due to the hotels own terms and conditions as above).

For cancellations received within two weeks prior to arrival and the arrival date, or in the event of no show, or early check out, 100% from the total invoice will be charged.

Any cancellations should be made in writing to. Paradise Islands Travel.

PAYMENT METHOD

Clients can pay instantly through PAYPAL either through the website or from a generated email from Paradise Islands Travel. Clients do not need an existing account to do this.

Cash
payment and credit card payments are possible through our offices in Bali. (Plus a 3% bank charge)

Bank transfers can be made to either Bank International Indonesia or Bank Central Asia in Indonesia, USD Commonwealth account, or to Lloyds bank account in the UK.

CANCELLATION POLICY

Should you have to cancel your booking within 30 days (of your arrival / departure date) for any reason whatsoever, your deposit / payment may be forfeited (in some cases we will try to offer a credit on a future booking).

If the cancellation occurs over 30 days prior of your arrival / departure date, the payment could be used for a future booking within 6 months of your first booking. An administration charge of up to 100% may be charged on any cancellations for any services at Paradise Islands Travel discretion.

Paradise Islands Travel will not be held responsible for transport delays or cancellations due to a 3rd party carrier’s late departure, late arrival or cancellation due to weather, technical or any other reason or difficulties encountered.

Paradise Islands Travel shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.


Paradise Islands Travel
will not be held liable for any compensation claims for costs incurred due to a 3rd party carrier’s fault in delay or cancellation. Therefore there will be no responsibility taken for passengers who have any form of connecting transport or accommodation arranged if there are any delays or cancellations incurred.

(The ‘carrier’ refers to any 3rd party transportation company).

Paradise Islands Travel takes every precaution to ensure safe travel, however passengers travel at their own risk. Passenger insurance is not provided and no responsibility is taken for any loss, accident, damage or injury incurred during the client’s holiday.

INSURANCE


Paradise Islands Travel
does not include any form of insurance whatsoever, so we highly recommend you arrange travel insurance for your own personal protection, and in case of cancelled transportation or unforeseen circumstances.
This insurance should protect you and all those that accompany you for the full time of your visit against illness, injury, death, loss of baggage and personal items, cancellations and other travel contingencies. We also strongly recommend a health insurance that covers medical evacuation for emergencies.

ROOM INSPECTIONS

Paradise Islands Travel carries out room inspections a minimum of twice a year, at the beginning of summer high season and the beginning of winter high season. If the hotel does not fit into the correct price category, or the rooms are seem to be unfit in any way whatsoever the hotel will be removed from the website.

This gives you the client the reassurance that rooms are correctly priced, and do get inspected to the correct standard and that they fulfill the high standards of Lembongan Hotels and Paradise Islands Travel policy.